CONSEQUENCES OF COVID -19 PANDEMIC ON COURIER DELIVERY SERVICES

Abstract

In the present scenario, e-commerce industry has come up as one the largest growing industries in the world. With an increasing number of people getting introduced to smart phones, online shopping through various mobile applications has become very common. It is not only used by young generation but older generation as well. While E-Commerce industry was flourishing, on January 30, 2020 the World Health Organization (WHO) announced the epidemic on 30 January 2020 thereafter pandemic on 11 March 2020 (https://en.wikipedia.org/wiki/COVID-19_pandemic). Because of lockdown and practice of social distancing people were not allowed to move out of their residences and so they faced problems in arranging for daily needs. Here e-commerce industries played an important role in providing daily needed items through courier partners. Throughout the period of Pandemic and lockdown, the business operations of most of the industries remained closed, but e-commerce industry kept running by providing all necessary goods and services to the people at their doorstep with the help of courier companies. Courier deliveries played an important role during pandemic in delivering necessities while following social distancing.