AN ASSESSMENT OF QUALITY OF HEALTHCARE SERVICES AT UPGRADED PRIMARY HEALTH CENTRES, NAMAKKAL DISTRICT, TAMILNADU STATE, INDIA

Abstract

Healthcare is an essential component which can promote better human capital. Healthcare services are provided by the government to the needy people to improve the quality of life. Availability, accessibility, affordability and utilization of public healthcare services are common benefit which could avail by the vulnerable group. TamilNadu is one among the exemplary State which excelled in health care services. At the same time government contributed and considered a lot to providing healthcare services with quality manner. The select (three) Upgraded Primary Health Centre of Namakkal District and their healthcare quality, delivery mechanism are the main focus of this article. This paper explores the operational issues faced by the Upgraded PHC and makes some improvement practices to offer better service quality. The study assessed the major three parameters like doctor, nurse and pharmacist and their role in healthcare quality which reached nearly 40%, 40% and 44% respectively. It reveals that the Upgraded Primary Health Centre in TamilNadu State needs to improve the quality in their services and monitoring mechanism should also be redesigned to strengthen the system.